Legal & policies

Shipping, returns, warranty, privacy, terms and accessibility in one page.

DRAFT — do not publish as-is. These are structural templates so the site has working links. Before you go live, replace every bracketed item with your real terms and have your own counsel or compliance lead review them. Do not copy another company's policy text.

Shipping

Orders placed through our Amazon listing are fulfilled by Amazon, which sets the delivery speed, cost and coverage for each item and destination. [Confirm: which marketplaces you sell on, Prime eligibility, international forwarding policy.]

Direct-site orders, when enabled: handling time [X business days], carriers [list], delivery windows [domestic / international], and what happens with address errors.

Returns

Amazon orders follow the return terms shown on that listing. The portable bottle warmer listing currently shows a 90-day return window in original condition.

Direct-site returns: window [X days], condition requirements, who pays return shipping, hygiene items that cannot be returned once opened (this matters for pump parts, nipple shields and anything touching milk), and the refund timeline after the item arrives.

Warranty

Our products carry a manufacturer warranty against defects in materials and workmanship for [12 / 24 months] from purchase, valid with proof of order.

Typically excluded: normal wear of consumables (valves, membranes, seals, bags, filters), damage from cleaning outside the stated care instructions, unauthorised disassembly, and use of non-approved accessories. State the exclusion list exactly as your supplier's warranty reads.

Privacy policy

This describes what the website does with personal data. It is separate from what a marketplace does with the same order.

What we collect

Email address and message content you submit through the newsletter or support forms, stored to reply to you and send restock reminders.
Aggregate, non-identifying traffic analytics: [state your provider, e.g. Cloudflare Web Analytics].
Nothing else. This site has no user accounts, no checkout and no advertising pixels in the current build.

What we do not do

We do not sell personal data, and we do not collect health information about you or your baby through this site. Please do not email medical details to our support address; talk to your clinician and keep the message to the product issue.

Hosting and infrastructure

The site is served as static content from Cloudflare's network. Form submissions are handled by a Cloudflare Worker at the edge, with retention set to [X days].

Your rights

Request a copy or deletion of your data at support@visnok.com. If you market in the EU/UK or California, you must add the applicable GDPR / UK GDPR / CCPA clauses, a lawful basis, a cookie consent mechanism if you use non-essential cookies, and a data-retention schedule.

Terms of sale

Purchase terms, price and currency availability, order acceptance, out-of-stock handling, gift cards, prohibited use of the site, intellectual property in our own content, disclaimers on journal content, limitation of liability, and the governing law and dispute venue for your entity: [your registered company + jurisdiction].

Accessibility

We target WCAG 2.2 AA on the storefront: keyboard-navigable menus and accordions, visible focus states, text contrast on the brand palette, alternative text on product imagery, and reduced-motion support. Report a barrier to support@visnok.com with the page URL and what failed.

Contact

VISNOK — [legal entity name, registration number, address]. Email support@visnok.com.

Last reviewed: [date] · Version 0.1 (framework placeholder)